1.) On your device, open up the Play Store 2.) Go to the "My Apps†section 3.) If iSyncr has an update it will say "Update" 4.) Click on the button and download the update
iSyncr does not scan for new media, your device does. However, we added the ability for iSyncr to show you that this is happening, because all of your playlists will not be available until this process is done, which confuses some customers. You can turn this notification on and off in the iSyncr's settings.
Android does not support MP3s with ID3 v2.4 tags. Please ensure your MP3 songs use ID3 v2.3 or lower. If you need to change a tag or do not know where this information is in iTunes, take a look at this tutorial.
It is a little known fact that apps with widgets should not be installed to the SD card, as the widget would disappear every time you reboot your Android device.
Unfortunately, no. Apple Music that's made available offline comes with DRM protection. See: DRM protection for more information.
Your device has an internal cache where it stores this information. Sometimes this cache gets out of sync. You can delete this cache by looking for an application called "Media Store" (or similar) in "Settings->Applications->Manage Applications". You may have to press the menu button and change the filter to show all applications. Once you find "Media Store", open its options page and select "Clear Data". Then reboot the device to force the cache to be rebuilt. Take a look at this tutorial for more information on how to refresh the media database.
Unfortunately, iSyncr does not support video playlists. This is a feature request for iSyncr.
Songs showing up in alphabetical order is an Android bug that affects aac files. If the files were mp3, that wouldn't happen. Give Muma Studio's Rocket Player app a try. It does not have this issue.
To help users get album artwork on their Android device, we have created this tutorial. iSyncr will copy album artwork download by iTunes.
This is an issue on some Android devices. We've done our best to fix this issue in our music player, Rocket Player. It may be that the tagging information in iTunes is mislabeled, be sure to check this.
Yes. iSyncr will import your playlists to your Android device, which any good music app will use.
iSyncr now supports video play-counts when used with Rocket Player a free Muma Studios app found in the Play Store. This will allow you to make smart playlists for videos!
This will happen over a WiFi sync when iTunes needs more time to update smart playlists than iSyncr is giving. Go to iSyncr's settings: "WiFi Sync - iTunes Update Time" and adjust the time that iSyncr will take before recognizing the songs within your iTunes playlists.
iSyncr copies all songs to the SD card under the "folder to sync to" directory. It only copies each song once. However, if you have music copied from another application, or that you manually copied to the SD card, you can indeed have two copies of a song. Also, if you change the "folder to sync" to directory, this can happen. Here's how to change the folder to sync to
Try using this tutorial on deleting in iSyncr over WiFi or USB. If you delete music in iTunes, it will not be deleted on your device until you delete over WiFi or USB using the tutorial.
There is no way for iSyncr to remove playlists from the Android music player. You have to do that manually by pressing and holding the playlist and selecting delete. However, playlists will dissappear if none of the music in them is still on your SD card.
Device Excepted means that there is a problem with the MTP database. Sometimes, we are able to use a different media cable and this issue can be resolved. Other times, we need to refresh the media database.
This is an issue with the MTP connection and your SD card storage. Try the following steps:
The "not a copyable file" error message means that when iSyncr tried to copy the file, it was not able to locate the file. First, make sure that the file is able to be played in iTunes. If the file is able to be played, resolve by refreshing the iTunesMusicLibrary.xml
Try turning off autolaunch by going to the "S" icon in your system tray - right clicking and selecting "Settings". Next, try and select USB Settings > Autolaunch sync (uncheck).
We can make iSyncr better if you e-mail us at mumastudios@zipoapps.helpscoutapp.com